Long-Term Care Ombudsman

The Long-Term Care Ombudsman Program promotes quality care and protects client rights for residents of long-term care facilities as well as persons receiving community-based care services at home. The ombudsman is a trained staff member who can help resolve problems and immediate concerns relating to quality of care between residents and/or family members and the facility or service provider. The ombudsman facilitates discussion, investigates complaints, and educates residents, families, and staff about residents’ rights. These services are free of charge.

Contact our Long-Term Care Ombudsman at 540-825-3100, extension 3416 to report a problem or discuss a concern.

The Long Term Ombudsman Program Brochure

The Ombudsman is also looking for volunteers to assist seniors living in long-term care facilities or receive community-based care services at home. If you would be interested in participating in this worthwhile program, please visit our Volunteers page.